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AI Edge — Add-On Purchases Refund Policy

Last updated: November 8, 2026

Scope

This policy applies to one-time add-on purchases made through the AI Edge Optimizer, including Trader Max Boost. It does not apply to recurring subscriptions, which are governed by the terms of the platform where the subscription was purchased (AI Edge website, Patreon, or TradingView).

Eligibility

You may request a refund within 7 days of your purchase date. Requests submitted after this window will not be considered.

How to request a refund

Submit a refund request through the Studio Settings page (Account section). You will be asked to provide a reason for your request. Refund requests are only accepted through this interface. The refund request option is only visible in the Studio Settings page while your purchase is within the 7-day refund eligibility window.

Review process

All refund requests are reviewed individually by the AI Edge team. We aim to respond within 3 business days. Refund requests are evaluated based on the circumstances of each case, including the reason provided and how the service was used during the boost period.

Outcomes

After review, we will either:

  • Approve the refund in full and process it to your original payment method within 5–10 business days, or
  • Decline the request with an explanation. If you disagree with the decision, you may reply to request a second review.

Non-refundable situations

Refunds will generally not be granted in the following cases:

  • The full service period has elapsed and the request is submitted outside the 7-day eligibility window
  • The request does not include a reason
  • Evidence of misuse or abuse of the service

Contact

Questions about this policy can be directed to our Discord community.

Related policies

Read the Terms of Service, privacy policy, and subscription refund policy.